Amazon Prime is an ideal solution for streaming online content. You can watch amazing blockbuster movies and web series in different languages. However, you might be facing Amazon Prime error code 9345 once in a while. To avoid this frustrating error and keep your experience smooth, keep reading this guide.
How to Fix Amazon Prime Error Code 9345
Error code 9345 on Amazon Prime Video can be solved usually by ensuring proper internet connection or troubleshooting system settings. Using Amazon Prime membership is a great way to access entertaining and unique content from countries across the world. With its extensive range of movies, shows, and series, you will definitely find something for every occasion. However, you may still face some errors while using the app. In this case, this article will prove helpful.
Quick Answer
Try restarting your device and clearing cache and cookies to fix Amazon Prime error code 9345. You can also restart your router or modem and ensure a proper internet connection.
What does Error Code 9345 mean?
Before getting down to the actual troubleshooting methods, let us first take a look at what error code 9345 means on Amazon Prime. This error means you will not be able to access your account or watch something. For the uninformed, this error code can occur due to multiple reasons but is majorly an incorrect payment-related issue.
What Causes Error 9345?
Amazon Prime users are often reporting experiencing different error codes out of which error 9345 is a common one. It can occur on any device and hamper the smooth viewer experience you were enjoying so far. Here are a few causes that might be the culprit in your case:
- Amazon Prime server downtime
- Unstable internet connection
- Incorrect payment details
- Corrupted cache data
- Outdated Amazon Prime version
- Outdated TV OS
Next, let us get down to the most effective and handy troubleshooting methods that will help you to fix Amazon Prime error code 9345.
Method 1: Wait for Amazon Prime Server Uptime
The first and foremost thing you need to do as soon as Amazon Prime starts behaving irrationally is to ensure that the server is not down. Generally, apps like Amazon Prime become unavailable for the public due to server downtime issues. Consequently, you may face difficulty in accessing your account or watching content on it. For this, you can go to the official IsItDownRightNow Primevideo page website and search Amazon Prime on it. If the app is indeed facing some errors, wait for a couple of hours and try again later.
Method 2: Restart TV
If the above-mentioned method was not fruitful to fix Amazon Prime error code 9345, you can also try restarting your TV. This is quick and effective and all you have to do is unplug your TV from the power source. Wait for at least 5 minutes and plug it back. Now turn it on and launch Amazon Prime. If this still does not resolve the error, move on to the next method.
Method 3: Troubleshoot Internet Connection
Another thing that can give you error code 9345 on Amazon Prime is a weak internet connection. Since the app requires high-speed bandwidth to load amazing shows and movies, the same can become difficult for it in case of a poor internet connection. Moreover, you may experience delay in logging in, unexpected slowdowns, and buffering. For this, you can read our blog How to Troubleshoot Network Connectivity Problems on Windows 10 to restart your router and establish a fresh connection.
Method 4: Ensure Correct Payment Details
As mentioned earlier in the article, you can also face this error due to incorrect payment details. To cross check whether you have entered the correct details, this is what you need to do:
1. Go to the official Amazon website on your laptop.
2. Hover your mouse over Account & Lists.
3. Next, choose Your account.
4. Click on Payment options.
Here you will see your payment methods, settings, and subscriptions with Amazon. Double-check all the details and if there is no error then move on to the next method.
Method 5: Clear Cache
Cache files are responsible for taking up much space and slowing down the entire system. Moreover, they can also potentially be the culprit of the said error code. To clear Amazon Prime app cache on your TV, all you need to do is:
1. Turn on your TV and press the home button on the remote.
2. Go to Settings.
3. Now go to Apps followed by System Apps.
4. Find and select Amazon Prime.
5. Select Clear Cache and press OK to confirm.
Method 6: Update Amazon Prime
You can also face error code 9345 due to an outdated version of the app. These outdated versions sometimes also contain unresolved bugs which further complicate the situation.
1. Press the home button on the remote.
2. Select APPS.
3. Now go to the settings icon and toggle on Auto update.
This will automatically update all the apps on your TV as soon as their developers roll out a new update.
Method 7: Update TV OS
If updating the app was insufficient to resolve the error code 9345, you can also resort to updating your TV.
1. Press the home button and go to Settings on your TV.
2. Go to Support.
3. Next, go to Software Update and select Update Now.
Once the TV is updated and ready to use, launch Amazon Prime and check if the issue has been resolved.
Method 8: Reinstall Amazon Prime
Reinstalling Amazon Prime can also potentially help you with resolving the said error. For this, all you have to do is:
1. Press the home button on your TV remote.
2. Go to APPS at the bottom of your TV screen.
3. Now, go to the Settings option.
4. From here, highlight Amazon Prime and choose the Delete option from the menu.
5. Now press the home button again and go to APPS.
6. Select the search icon and type Amazon Prime.
7. Choose the Install option and wait until the app is downloaded and installed on your device.
Log in using your credentials and check if the issue has been resolved.
Method 9: Contact Amazon Prime Help Center
If nothing helped you solve the said error, maybe it is time you let the professionals handle everything. In other words, you can contact Amazon Help Center to report the error that you have been facing on the app. Here you will find answers to all the unresolved queries through the lens of a professional.
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We hope this article helped you with how to Amazon Prime error code 9345. Please share your valuable feedback and reviews in the comments down below and let us know what you would like to read next.